Refund policy

Returns & Refunds

We want you to feel confident ordering from Polaris Wild. If you're not satisfied with your order or there is an issue with it, please contact us at hello@polariswild.com with your order number.

Damaged, defective or incorrect orders
If your order arrives damaged, defective or incorrect, please contact us and include clear photos where applicable. We will review the issue and provide an appropriate resolution, which may include a refund or replacement where appropriate.

Change of mind
If you change your mind about your purchase, please contact us before returning anything. We will provide instructions based on your order. Please do not send products to an address without contacting us first.

Missing orders
If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate and assist.

Refunds that are approved will be returned to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Nothing in this policy limits any rights you may have under applicable consumer law.

Questions
Contact us at hello@polariswild.com.